Service level manager also known as delivery manager
At Swap Support you work for the top 500 companies of the Dutch market. A unique opportunity to have a closer look at different companies and to expand your network and knowledge. Involvement in our national and international clients makes all the difference. From our locations in The Hague, Groningen and Santander (Spain) we know our clients well. With us, organizations are not just numbers, but real people with real questions.
As a Swap Support service level manager, you are responsible for ensuring that the services agreed upon with the customer are delivered to their satisfaction and in accordance with the terms of the contract. By making the right translation between the customer and the service desk (coordinator), you ensure that the service is provided in accordance with the SLA. In addition, you maintain customer contacts at various levels (key users to management) and ensure that our service is tailored to the needs, objectives and challenges of the customer.
As a contract partner, you are able to build and expand a successful relationship with your customers. You inform and communicate clearly about discussed issues and developments in the market and, where necessary, make solicited and unsolicited proposals about the further design of the services.
What do you bring with you?
You are a real team player with a hands-on mentality. Working customer- and result-oriented is important to you and a way to deliver quality. You know how to find solutions to problems and are able to keep on enriching your knowledge so you always come up with the best solutions. With your natural charm, tact and flexibility, you create trust with customers.
In addition, you bring the following with you:
- Bachelor’s, or master’s degree;
- You have at least 3 years of relevant work experience as an SLA manager, delivery manager or change manager;
- Knowledge of service level management, quality management and service management processes;
- Knowledge of Bisl, ASL, ITIL is an advantage;
- Excellent in Dutch and English;
- In possession of a driving licence.
Your life as a Swapper
In many traditional organizations you have little freedom to implement your ideas, even though they could add a lot of value. With us you get not only the freedom to be who you are, but also the freedom to grow. Everyone has their own learning curve and is given the opportunity to develop the best version of themselves. You become part of a super fun and close team, with talented professionals who go for a good result together.
About Swap Support
We believe that specialists should do what specialists are good at. For us, that is the interface between IT and Finance. To achieve this, we combine in-depth and up-to-date knowledge of infrastructure, platform and application software with our expertise in financial processes. In this way we ensure the quality and continuity of Performance Management applications.
As a knowledge organization within the finance world, we as Swappers are responsible for the stability and reliability of our clients’ EPM systems. Everyone does this from their own area of expertise. We have little hierarchy and an open, informal atmosphere of entrepreneurship and personal responsibility.
Do you want to contribute to the growth of Swap Support? Send your CV or your LinkedIn profile to Maartje Waller via firstname.lastname@example.org or call +31 6 24 58 12 63.